Refund policy

**Return and Refund Policy for Float Lifestyle**

**Introduction**

Thank you for shopping at Float Lifestyle. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within a specified period, provided they meet certain conditions. Services and customized options may have different return and refund conditions, which are detailed below.

**Goods Return Policy**

You have [ 30 ] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase. 

**Customized Items**

Due to the personalized nature of customized items, returns of such products will only be accepted if the goods are defective or materially different from the specifications of your order. Please inspect your customized product as soon as you receive it and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right.

**Services Return Policy**

For services purchased through Float Lifestyle, refunds will be considered on a case-by-case basis. If you are dissatisfied with the service provided, please contact us within [ 7 ] days of the service being rendered. We will assess the situation and determine if a partial or full refund, or a re-performance of the service, is appropriate. 

**Refunds**

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

**Shipping**

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

**Exceptions / Non-returnable Items**

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

**Exchanges**

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

**Contact Us**

For more information about our return and refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [robyn@floatlifestyle.co.za] or by phone at [+27 822212598]. 

**Conclusion**

This return and refund process is designed to be fair to both the customer and the business, while also complying with the Consumer Protection Act of South Africa. It is important to clearly communicate this policy to your customers and ensure that your staff are well-trained in implementing it. Keep in mind that the policy should be easily accessible on your website and included in your terms and conditions.

Please note that this is a general guide and should be adapted to fit the specifics of Float Lifestyle. It is also advisable to have your return and refund policy reviewed by a legal professional to ensure full compliance with South African law.